FAQ

Please contact us with your question and be sure to include your order number!

Codes can not be combined or applied to previous purchases. Please reference individual code fine print for more info.

Orders from Always Timeless take 5-8 days to process.

At this time our shipping rates are based on weight. 

We do not offer expedited shipping at this time. 

USPS 

At this time Timeless does not offer returns or exchanges.

Yes.

Please contact us with your order number and photos of the Defect/Damage for review by our quality assurance department.  

The first thing you’ll want to confirm is that you are using a Timeless Vapes Cartridge with your Timeless Vapes battery. You’ll also want to confirm that it is, in fact, the battery that is not working, versus a cartridge that is not working. You can test the battery to see if it works by inhaling through the open end of the battery unit. If the light illuminates, the battery is operational .

Clean the Device

The device can be separated from the cartridge to clean the contact points (the top of the battery & the bottom of the cartridge).

● Remove cartridge if installed, then clean with a cotton swab and a small amount of rubbing alcohol. This will remove any oil or debris that may affect the contact points.

If the problem continues we guarantee our batteries from 6 months of purchase. If the device falls within the warranty time frame please head to the return portal to exchange your device.

It depends on how often you use your Timeless Vape. Try not to let the battery run all the way down to a zero charge. As soon as it starts blinking, we recommend charging your Timeless Vapes battery as soon as possible. It should take less than two hours for the battery to fully charge. We do not recommend leaving the battery on the charger overnight as that can deplete the battery.

We recommend charging your battery regularly to ensure the best experience. Ensure your battery is fully charged by regularly charging it after use.

We do not recommend using other batteries besides a Timeless Vapes battery with our Timeless Vapes cartridges.  Our batteries are specially designed to function at the optimal temperature for our Timeless Vape cartridges. Other batteries may be at too high of a voltage for the Timeless Vape cartridge and may cause the hardware to malfunction.  

If you choose to use your Timeless Vapes cartridge with another battery, we cannot guarantee that the cartridge will be able to replaced if damaged.

 It depends. Many calculations go into determining how many puffs an individual cartridge will dispense. The duration of your inhalation and the type of plant derived extract used each contribute. We cannot guarantee the number of puffs available with each of our products.

The battery should come with some charge on it when it arrives. It will come with a USB charger so that you can easily charge it when needed.


Each of our batteries work best when fully charged. The light tip on our Liquid6 device will flash when your battery has run out. The Liquid 6 LED's will light when the device is activated. The LED lights for 2 seconds when a short circuit
is detected; remove the cartridge and clean the connection with an alcohol swab. If the problem persists, the cartridge may be shorted. The LED flashes 10X when the battery needs to be recharged. When the battery is plugged in for charging the LED will do one of two things; it will flash 20X indicating that the battery is already fully charged or the LED will turn on indicating that the battery is charging. When fully charged, the LED will flash 20X and then turn off. If the LED does not light when plugged in for charging, the USB port may be inactive, try another USB port.

Flashing lights on the light tip of your Timeless Vapes device indicate the charging status of the device. The halo at the end of the device will light up, and remain lit, while the device is charging. Once the device has finished charging, the light tip will pulse 10 times indicating a full charge has been reached, and then the pulsing will stop.

The device can be separated from the cartridge to clean the contact points (the top of the battery & the bottom of the cartridge). Remove cartridge if installed, then clean with a cotton swab and a small amount of rubbing alcohol. This will remove any oil or debris that may affect the contact points. Avoid dropping the device. Avoid exposure to moisture. Do not attempt to repair or modify the device. Intended for adult use only. Only use CCELL cartridges with Jupiter platform devices.

It depends. Many calculations go into determining how many puffs an individual cartridge will dispense. The duration of your inhalation and the type of plant derived extract used each contribute. We cannot guarantee the number of puffs available with each of our products.

Our Liquid6, Liquid9, LiquidX and Palm vaporizer batteries allow 10 second maximum activation. Inhale on our device and the battery will activate, allowing for a 10 second pull from the device when charged.

Our products utilize built-in on board charging control. Many things contribute to the safety of our devices both from our manufacturing processes to our testing protocols. However, a large part of product safety is based on how the end user uses the device. In order keep your Jupiter pen safe, each user should understand the following: Extreme temperatures may affect how the device works High altitudes may affect how the device works Electrical modifications to the device will affect the safety of the device Reuse of disposable cartridges may affect how the device works.Improper charging or charging with after-market devices, may affect how the device works

ZIP Pay splits your purchase amount into 4 interest-free payments, spread over 6 weeks. There are no fees if you pay on time. 25% of your order cost is due at the time of purchase. 

Absolutley not. When paid on time, ZIP Pay will never add on additional fees to your purchase. There is no interest or hidden costs. ZIP Pay only charges a $7 late fee when a payment is late to an excess of seven days overdue. Further late fees may apply.

Your order will be processed and delivered the same as any other order in our store. You do NOT have to wait to receive your item until after the final payment has been made.

All major credit and debit cards are accepted.

You will need to pass ZIP Pay's simple, hassle-free, instant credit check at checkout. Approval is quick, easy and requires only a few personal details.

Yes. ZIP Pay notifies each customer with payment reminders via SMS and email before each payment is due.