• FAQ

General

Please email us at  info@timelessvapes with your question and be sure to include your order number!

Codes can not be combined or applied to previous purchases. Please reference individual code fine print for more info.

Check out our Events page for more info and be sure to sign up for our Newsletter to hear the latest from Always Timeless.

Shipping & Returns

Orders from Always Timeless take 3-5 days to process.

At this time our shipping rates are based on weight. 

At this time we do not offer expedited shipping at this time. 

USPS 

At this time Timeless does not offer returns or exchanges.

Yes.

Please email us at Shipping@timelessrefinery.com with your order number and photos of the Defect/Damage for review by our quality assurance department.  

Battery

The first thing you’ll want to confirm is that you are using a Timeless Vapes Cartridge with your Timeless Vapes battery. You’ll also want to confirm that it is, in fact, the battery that is not working, versus a cartridge that is not working. You can test the battery to see if it works by inhaling through the open end of the battery unit. If the light illuminates, the battery is operational. A few troubleshooting options for a clogged cartridge:

– You can try is to clean the “contact” or the connection point where the cartridge meets the battery. We recommend using a cotton swab and rubbing alcohol.

– Warm the cartridge in a closed fist to loosen any potential clogs in the screw terminal.

– Blow through the screw terminal to loosen any potential clogs in the cartridges.

If these troubleshooting tips don’t work and the battery unit isn’t working and is less than 90 days old, please return the battery and the USB charger with the proof of purchase to wherever it was initially purchased. If the battery was purchased at a dispensary, please contact them directly. All of our licensed dispensary partners should be facilitating returns on our behalf, so if you encounter an issue, please contact us so we can contact the dispensary on your behalf.

If you purchased your battery through the Timeless website, please contact us directly.

It depends on how often you use your Timeless Vape. Try not to let the battery run all the way down to a zero charge. As soon as it starts blinking, we recommend charging your Timeless Vapes battery as soon as possible. It should take less than two hours for the battery to fully charge. We do not recommend leaving the battery on the charger overnight as that can deplete the battery.

We do not recommend using other batteries besides a Timeless Vapes battery with our Timeless Vapes cartridges.  Our batteries are specially designed to function at the optimal temperature for our Timeless Vape cartridges. Other batteries may be at too high of a voltage for the Timeless Vape cartridge and may cause the hardware to malfunction.  

If you choose to use your Timeless Vapes cartridge with another battery, we cannot guarantee that the cartridge will be able to replaced if damaged.

The batteries depend entirely on usage, but are durable non-disposable batteries. That being said, if there is an issue, you can swap out the battery for a new one wherever you initially purchased it if there are any issues within the first 90 days with a proof of purchase and the USB charger.

The battery should come with some charge on it when it arrives. It will come with a USB charger so that you can easily charge it when needed.


You will know that the battery needs charging when the light on the end blinks and there is little to no vapor when inhaled.


When you plug the battery into the USB charger/adapter, the light on the end will remain illuminated while it is charging.


You will know that the battery is fully charged when the light on the end blinks. The light will turn off when it is fully charged.
 The process should take less than two hours. We do not recommend leaving the battery charging overnight as that will deplete the battery life.